Terms & Conditions

The following mentions the various terms and conditions that the users of MyMoney need to adhere to and agree.


“Account” means your electronic wallet account which is:
  • (a) link to the telephone number of your Mobile Device;
  • (b) managed and supervised by MyMoney; and
  • (c) which records, amongst other things, the amount of Electronic Money which is available to you for use;
“Activation”or “Activated” means the point in time when your Account is activated for use;
“App”means software application named as “MyMoney” or such other name as may be determined by MyMoney from time to time which is downloaded unto the Mobile Device;
“Authentication” or “Authenticated”means a confirmation sent by you to MyMoney authorising a particular transaction undertaken or transacted by you. Such authenticated shall be in a manner stipulated or determined by MyMoney from time to time including but not limited to keying in your personal identification number;
“Available Balance”means the funds in the form of Electronic Money which can be used at any given time subject to the Wallet Limit;
“MyMoney” or “we” or “us” or “our”means MYMONEY SOLUTION SDN BHD (Company No. 1287176-W);
“Cash-In”means the topping up of the Electronic Money into your Account using such methods, including but not limited to via online banking or credit / debit cards linked to your MyMoney Account;
“Cash Out”means the withdrawal of Electronic Money from your Account;
“Charges”has the meaning prescribed to it in Clause 8 hereunder;
“Daily Transaction Limit”means the limit imposed on relevant Transaction in any one (1) calendar day;
“Electronic Money”means money in digital form provided by MyMoney in exchange for monies paid to MyMoney and which may utilized by you via the App to make Payment, to Cash Out, to do an Electronic Money Transfer and/or to undertake such other transactions which may be stipulated by MyMoney from time to time;
“Electronic Money Transfer”means the service which enables you to transfer Electronic Money from your Account to another user’s Account or to receive Electronic Money into your Account from another user’s Account;
“FAQ”means frequently asked questions as made available on www.mymoney.com.my;
“Force Majeure”means any cause which is not within the control of MyMoney including but not limited to act of God, flood, natural disaster, landslides, mudslides, soil erosions, storm, fire, earthquakes, war, riot, civil commotion, natural catastrophe, industrial disputes of any kind, act of government, government restraint, expropriation, change of law, strike, lockouts, blockade, outbreaks and pandemics and the interruption or failure of utility service including but not limited to electric, power, gas, water or telecommunication services;
“Intellectual Property Rights”means rights in, and in relation to, any patents, registered designs, design rights, trademarks, trade and business names (including all goodwill associated with any trademark or trade business names),copyright and related rights, moral rights, databases, domain names, semi-conductor and other topography rights and utility models, and including the benefit of all registrations of, applications to register and the right to apply for registration of any of the foregoing items and all rights in the nature of any of the foregoing items, each for their full term (including any extensions or renewals thereof);
“Mobile Device”means a portable and wireless telecommunications device together with accessories including but not limited to smartphones and handheld tablets used by you to access and/or use the Service;
“Monthly Transaction Limit”means the limit imposed on relevant Transaction in any one (1) month;
“Payment”means the payment to MyMoney and/or Participating Merchants for the purchase of goods and services using Electronic Money by means of the App;
“Participating Merchant”means merchants designated by MyMoney to sell goods and/or services in exchange for Electronic Money by means of the App;
“Partners”means the business partners of MyMoney who offer and sell its goods and services (including but not limited to prepaid mobile credit reload from Maxis, Digi, U Mobile, Tune Talk, XOX, Altel) on the App and/or MyMoney website;
“Refund Policy”means the refund policy as set out in Clause 14 hereof or may be determined from time to time by MyMoney with respect to the Services;
“Service(s)”means a stored value service provided by MyMoney via the App which enables you to perform the transactions set out in Clause 2.5;
“Terms and Conditions” or “Agreement”means these terms and conditions for the Service as may be varied or modified from time to time at MyMoney’s sole discretion;
“Transaction” means the transaction performed by you via the Service including: –
  • (a) Payment
  • (b) Cash-In;
  • (c) Cash-Out;
  • (d) Electronic Wallet Transfer; and
  • (e) or any other service as may be introduced by MyMoney from time to time;
“Wallet Limit”means the maximum amount of funds that can be stored in your Account at any point in time depending on the type of your Account as approved by Bank Negara Malaysia (Basic Wallet: RM 200.00 and Premium Wallet: RM 1500.00). We reserve the right to revise the Wallet Limit in accordance with any instructions/ regulations/ rules prescribed by Bank Negara Malaysia;
“You” or “Your”means the person who uses and/or accesses the Services;
“KYC”means the password used to log into the App and the PIN is used to authorize every payment from the wallet.

Use of Service

In order to use the Services, you are required to create an account on the App by clicking on the “Register” link and following the on-screen prompts, and provide the requested information including but not limited to your name as per identity card, preferred name, password, your mobile phone number or other similar identification properties. Further information on creation of account on the App may be obtained from the FAQ page;

The provision of the Services and the Activation of your Account is at MyMoney’s sole and absolute discretion.

You may only use the Services once your Account has been Activated. Once your Account has been Activated, your use of the App and the Service shall be strictly in accordance with these Terms and Conditions.

The App and the Services is only available on a Mobile Device and is strictly for your own personal use only as a subscriber of the Service. Any instructions, confirmation and/or communication sent from your Mobile Device shall be deemed to have been sent and/or issued by you irrespective of whether such instructions, confirmations and/or communications were actually sent by you or not. You shall be personally liable and responsible for the use of your Account including but not limited to all transactions undertaken and/or transacted using the Account once the said transaction has been Authenticated irrespective of whether the transactions is undertaken and/or transacted by you unless it can be established that such transactions was erroneously transacted due to an error on MyMoney’s part.

The Services made available to you via the App may perform the following transactions (the “Transactions”):

  1. Payment;
  2. Cash-In;
  3. Cash-Out;
  4. Electronic Money Transfer; and
  5. or any other service as may be introduced by us from time to time.

All the aforementioned transactions by you shall only be undertaken and/or transacted with Electronic Money save and except for Cash In.

MyMoney may engage with third party service providers to enable Cash In transactions. Pursuant thereto, MyMoney reserves the right to reject your request for Cash In transactions using your stored debit / credit cards for any reason whatsoever, including but not limited to security reasons or as advised by such third party service providers.

The Services may also allow you to purchase products and/or services from third parties including the Participating Merchants. Any transaction entered into between you and such third parties for third party product and/or services shall also be subject to any terms and conditions which may be stipulated by such third parties. Any such transactions are entered into at your own risk and you acknowledge and agree that MyMoney shall not take any responsibility and/or liability for the products and/or services offered by the third parties to you including but not limited to the delivery, quality (including any defects or deficiency in the products and/or services),safety or the fitness for purpose of the products and/or services purchased by you from such third parties. MyMoney shall not be responsible for the refusal of any merchant to honor or accept your purchases or payment made through the use of the Service. You further acknowledge and agree that you shall not initiate any legal proceedings against us for any claim you may have against such third parties.

In using the App and the Services:

  1. upon linking a credit/debit card to your MyMoney account, youshall be solely responsible for all cash-in that may occur;
  2. In the event of claims, chargebacks, or a reversal of payment for transactions made via MyMoney, including credit card transactions made through a financial institution, MyMoney reserves the right to (i) determine the appropriate party to incur the burden of such claims, chargebacks or reversals and where applicable to recover any amounts due to MyMoney; or (ii) clawback the amount from your MyMoney Wallet or by any other way it deems fit in its sole discretion
  3. For claims, chargebacks or a reversal of payment for credit card transactions made through a debit/credit card issuer, you shall be responsible to resolve any disputes with the debit/credit card issuer on your own;
  4. you authorize the deduction of Electronic Money and/or funds from your Account and the deposit of Electronic Money and/or funds into your Account to carry out the relevant transactions;
  5. your use of the Service is subject to the Wallet Limit and the Transaction Limit applicable to our Account. This qualification includes but is not limited to you being restricted and/or prohibited from perform a Cash In transaction or receiving a Electronic Money Transfer whereby the total amount in your Account will exceed your Wallet Limit; and
  6. you are to ensure that there is sufficient Available Balance in your Account before using the Service to cover the total cost of the transaction (including any taxes and other applicable fees or charges) failing which MyMoney reserves the right to block, reject or decline the transaction to be transacted through your Account;

MyMoney does not make any warranty, representation and/or undertaking (expressly, impliedly or otherwise) that the App and any subsequent revisions, modifications, updates, upgrades or versions is and would be compatible with your Mobile Device. It is your responsibility to ensure that the App is and will be compatible with your Mobile Device at all times and you acknowledge and agree that MyMoney shall not be liable in any manner whatsoever for any liability, loss, damages, cost and expense suffered and/or incurred by you due to the App being incompatible with your Mobile Device.

You shall, at all times be solely responsible to keep confidential and safeguard your account details including your username and transaction PIN Number. You shall not disclose your username and transaction PIN Number to any person. If you key in the wrong PIN Number more than three (3) times, your Account will be blocked and MyMoney will suspend any Transactions made. Please contact us at [email protected] to reactivate your Account. You shall be solely responsible and liable for any use and misuse of your Account and transaction PIN Number and all activities that occur under your Account.

The record of all Transactions authenticated through the transaction PIN Number and Mobile Device number registered for the Account shall be binding and conclusive evidence of your Transactions. Any information, instructions and/or confirmation sent from the Mobile Device via the Account shall be deemed to have been issued by you notwithstanding that such information, instructions and/or confirmation may have been issued by a third party, whether authorised or otherwise, MyMoney shall deem that the Services has been accessed legitimately and the Transactions conducted shall be valid. MyMoney shall not entertain any request to reverse any wrongful Transactions authenticated through the Transction PIN Number and Mobile Device / mobile number registered for the Account.

Notwithstanding anything to the contrary, we reserve the right to block or decline any transaction at our sole and absolute discretion without assigning any reason thereto.

You may opt out from the Service at any time by deleting your account on the app.

You acknowledge that MyMoney offers product powered by the Partners as part of our Services.

You agree to indemnify MyMoney from any expenses, liability, loss, damages and actions whatsoever arising from your purchase and use of products that are powered by MobilityOne from MyMoney.

Wallet Type, Wallet Limit and Functionality

Basic Wallet:

Wallet Limit is Ringgit Malaysia Two Hundred (RM200).

Monthly Transaction Limit for Payment is Ringgit Malaysia One Thousand (RM1000).

Monthly Transaction Limit for Electronic Money Transfer is Ringgit Malaysia One Hundred (RM100).

This Basic Wallet has a Cash-In feature, which allows the subscriber to reload or make a top-up of maximum value of Ringgit Malaysia Two Hundred (RM200). The user of Basic Wallet can also make Payments and Electronic Money Transfer subject to its applicable Wallet Limit, Daily and Monthly Transaction Limit.

To register as a user for this Basic Wallet, a potential subscriber only needs to produce basic identification documents and/or information, sufficiency of such document for any approval for the Basic Wallet shall be determined by us. All potential subscribers for this Basic Wallet shall be screened by us. The approval of any application to subscribe for this Basic Wallet shall be at our sole and absolute discretion.

Premium Wallet:

Wallet Limit is Ringgit Malaysia One Thousand and Five Hundred (RM1500).

Monthly Transaction Limit for Payment and Cash out is Ringgit Malaysia Four Thousand and Five Hundred (RM4500) for each type of transaction.

Beginning 1 September 2018, the Monthly and Daily Transaction Limit for Electronic Money Transfer is Ringgit Malaysia Five Hundred (RM500.00) respectively. Subject to your fulfillment of further KYC process as determined by MyMoney, your Monthly and Daily Transaction Limit for Electronic Money Transfer can be increased to Ringgit Malaysia Four Thousand and Five Hundred (RM500) and Ringgit Malaysia One Thousand (RM1000), respectively. The imposition of the Wallet limit and Monthly and Daily Transaction limit is to avoid any fraudulent, illegal or unlawful transactions including but not limited to breaches of regulation and guidelines under the Financial Services Act 2013 and the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001.

Subject to the Wallet Limit, Daily and Monthly Transaction Limit applicable to Premium Wallet as stated above as well as all relevant KYC and screening process, a user of the Premium Wallet can perform the following transactions:

  1. Cash-In;
  2. Electronic Transfer;
  3. Cash Out to the user’s own bank account (under the same user’s ID);
  4. Payment.

To subscribe for the Premium Wallet you must submit your mobile number, name as per ID, preferred name, email address, ID number or if necessary, ID documentation and will be subjected to a KYC process to ensure compliance with all relevant legislation and regulations. We reserve all rights to refuse, reject and/or decline your application at our sole and absolute discretion without assigning any reasons whatsoever, and our decision shall be final and conclusive.

Your Responsibility

You shall:
  1. keep your personal information, Password and PIN for your Account confidential at all times and shall take all steps to prevent the disclosure of your Password and PIN;
  2. ensure that all information and data provided to MyMoney including personal data are true, accurate, updated and complete at the time of provision and shall promptly update such information and data if there are any changes to the same. MyMoney shall not be responsible and liable whatsoever and howsoever to you due to any inaccurate or incomplete information and data provided to MyMoney;
  3. comply with all notice or instructions given by MyMoney from time to time in relation to the use of the Service and App;
  4. be responsible for all equipment necessary to use the Service and App, and also for the security and integrity of all information and data transmitted, disclosed and/or obtained through the use of the Service and App;
  5. be responsible and liable for all usage of and all payment of the fees, charges, taxes and duties for using the Services including but not limited to payment of all fee, charges, taxes and duties for the purchase of products and/or services to MyMoney and third parties including Participating Merchants in a timely manner;
  6. be fully responsible for any and all data, information, instructions and/or confirmation transmitted or broadcasted from your Mobile Device whether by you or any other person whether authorized or otherwise. MyMoney shall deem that the Services have been accessed legitimately and any Transaction made as a result of transmission of such data, information, instructions and/or confirmation are valid;
  7. comply with all applicable laws of Malaysia relating to the Service, including without limitation to the Communication and Multimedia Act 1998, Financial Services Act 2012, Anti Money Laundering Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 and their respective subsidiary legislation, which may be amended from time to time;
  8. take all reasonable steps to prevent fraudulent, improper or illegal use of the Service;
  9. cease to utilise the Service or any part thereof for such period as may be required by MyMoney;
  10. report immediately to MyMoney upon the discovery of any fraud, theft, loss, unauthorised usage or any other occurrence of unlawful acts in relation to the Mobile Device and its use. You agree to lodge a police report whenever instructed by MyMoney and to give MyMoney a certified copy of such report;
  11. access the App and/or use the Services only for lawful purposes and in a lawful manner at all times and further agree to conduct any activity relating to the Services or the App (including participate in any campaigns/ promotional activities initiated by us) in good faith;
  12. download and install the MyMoney app from the Google Playstore and/or Apple iOS store from the official MyMoney account. Any downloads & installation outside of this will be deemed unlawful and any actions thereafter by the user will not be liable by MyMoney; and
  13. fully indemnify and shall keep MyMoney fully indemnified against any loss, damage, liability, cost or expense, arising from any claims for libel, invasion of privacy, infringement of copyright, patent, breach of confidence or privilege or breach of any law or regulation whatsoever transmitted, received or stored via the Service or part thereof and for all other claims arising out of any act or omission of your or any unauthorised use or exploitation of the Services or part thereof.

You shall not:
  1. use the Service and/or the App to cause embarrassment, distress, annoyance, irritation, harassment, inconvenience, anxiety or nuisance to any person;
  2. use the Service and/or the App dishonestly, fraudulently or illegally;
  3. use the Service and/or the App to cause excessive or disproportionate load on the Service or MyMoney’s system;
  4. use the Service and/or the App for any purpose which is against public interest, public order or national harmony;
  5. use, permit or cause to be used the Service and/or App improperly or for any activities which breach any laws, infringe a third party’s rights, or breach any directives, content requirements or codes promulgated by any relevant authority including activities which will require MyMoney to take remedial action under any applicable industry code or in a way interferes with other users or defames, harasses, menaces, restricts or inhibits any other use from using or enjoying the Service or the internet;
  6. circumvent user authentication or security of any host, network or account (referred to as “cracking” or “hacking”) nor interfere with service to any user, host or network (referred to as “denial of service attacks”) nor copy any pages or register identical keywords with search engines to mislead other users into thinking that they are reading MyMoney’s legitimate web pages (referred to as “page-jacking”),or use the App or the Services for any other unlawful or objectionable conduct. Users who violate systems or network security may incur criminal or civil liability, and MyMoney will at its absolute discretion fully co-operate with investigations of suspected criminal violations, violation of systems or network security under the leadership of law enforcement or relevant authorities;
  7. attempt to probe, scan or test the vulnerability of any of MyMoney system or network or breach any security or authentication measures;
  8. avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any technological measure implemented by us or any of the service providers or any other third party (including other users) appointed by us to protect our ability to provide the Service;
  9. attempt to download the App for the use of the Services through the use of any engine, software, tool, agent, device or mechanism (including spiders, robots, crawlers, data mining tools or the like) other than the software and/or search agents provided by us or other approved third party web browsers;
  10. copy, disclose, modify, reformat, display, distribute, license, transmit, sell, perform, publish, transfer and/or otherwise make available any of the Services or any information obtained by you while using the Services or while accessing the App;
  11. remove, change and/or obscure in any way anything on the App and/or the Services or otherwise use any material obtained whilst using the App and/or the Services except as set out in the Terms and Conditions; and
  12. copy or use any material from the App and/or the Services for any commercial purpose, remove, obscure or change any copyright, trade mark or other intellectual property right notices contained in the original material, or from any material copied or printed off from the App, or obtained as a result of the Services.
  13. use any of our trademarks, logo, URL or product name without MyMoney’s express written consent;
  14. attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Service; and
  15. impersonate or misrepresent your affiliation with any person or entity.
  16. attempt to receive funds from both MyMoney and a Participating Merchant or other third party seller for the same transaction by submitting similar claims;
  17. use an anonymizing proxy while registering an Account;
  18. control an Account that is linked in any way to another account that has or suspected to be engaged in any restricted activities under these Terms and Conditions;
  19. interfere with another’s utilization and enjoyment of the App or Services;
  20. manipulate or exploit our promotional campaigns/ activities or other Services in anyway which MyMoney may deem as improper, irregular o dishonest;
  21. use the Services for, or in relation to, any illegal purpose or criminal activity of any nature; and
  22. use the Services dishonestly or in bad faith or with malicious intent.

You acknowledge that chat, discussion groups or bulletin board services and similar services offered by MyMoney (“Public Communication Services”) are public communications, and your communications may be available to others and consequently you should be cautious when disclosing personal or sensitive information or any information which may identify you. MyMoney is not responsible for, and does not control or endorse any Public Communication Services.

Notwithstanding anything to the contrary, if any information provided by you is untrue, inaccurate, not current or incomplete, MyMoney has the right to immediately terminate your account and refuse any and all current or future use of the Services or access to the App.

The Rights of MyMoney

MyMoney reserves the right to make any alteration or changes to the Service, or any part thereof, or suspend or terminate the Service or any part thereof without prior notice and MyMoney shall not be liable for any loss or inconvenience to you resulting therefrom.

MyMoney reserves the right at its absolute discretion, from time to time, to vary, add to or otherwise amend these Terms and Conditions in accordance with Clause 18.6 hereof.

Unless otherwise notified by you, you agree that MyMoney may send you notifications relating to promotional and marketing activities from time to time. You may opt out from receiving any promotional or marketing messages from MyMoney by unsubscribing via email or contacting customer service.

MyMoney may extract any details or personal information or any other data from you which is required to be used as evidence in court and/or when necessary in the event of a suspected and or proven misuse of the Service.

MyMoney may run campaigns/contest or promotions in relation to the Service as may be notified to you from time to time. You agree that your participation in such campaign/contest/promotion shall be subject to the specific terms conditions of such campaign/contest/promotion.

You agree that by using the Services, you are giving consent to MyMoney that the information collected by MyMoney from you (“Personal Information”) will be used and/or disclosed in accordance to our Privacy Policy as posted on our website and Personal Data Protection Act 2010. You are advised to read our Privacy Policy to understand your rights with regards to your Personal Information.

MyMoney may request for additional information or documentation at any time and for any reason, including but not limited to confirming your identity, age and/or to confirm your bank details or debit, credit, prepaid facilities, for example, cards which you have registered with MyMoney. You agree that you will provide such information and/or documentation promptly to MyMoney upon request. If you do not provide such information and/or documentation promptly, MyMoney may, without any liability to you, either limit your use of the Services or suspend or close your Account.

Processing Your Instructions

Mode of Instructions to MyMoney are as follows:

  1. In App: You may make a request for customer service from the App;
  2. Email: You may email your request to [email protected];
  3. Social Media: You may send/ post a message on our MyMoney social media pages; and
  4. any other modes acceptable to us in our sole and absolute discretion

You request and authorise MyMoney to rely and act upon all apparently valid communications as instructions properly authorised by you, even if they may conflict with any other instructions given at any time concerning bill or service requirements.

An instruction will only be accepted by MyMoney if you have passed through certain security criteria as determined by MyMoney from time to time.

You agree that MyMoney may act on any instructions given to MyMoney even if these instructions were not authorised by you.

MyMoney will make reasonable efforts to process any instruction where you request MyMoney to do so, but MyMoney shall not be liable for any failure to comply with such a request unless it is due to MyMoney’s failure to make reasonable efforts to do so.

You must make sure that any instruction is accurate and complete, and MyMoney is not liable if this is not the case.

A transaction being carried out is not always simultaneous with an instruction being given. Some matters may take time to process and certain instructions may only be processed during normal working hours, even though the service may be accessible outside such hours.

You will be responsible for all losses and payments (including the amount of any transaction carried out without your authority) if you have acted with gross negligence so as to facilitate that unauthorised transaction, or you have acted fraudulently. For the purposes of this Clause, gross negligence shall be deemed to include failure to observe any of your security duties referred to in the Terms and Conditions.

If MyMoney reasonably believes that a transaction has been made fraudulently, illegal or in breach of these Terms and Conditions, MyMoney has the right to deduct from your MyMoney wallet such transaction amount.

Intellectual Property Rights

The Intellectual Property Rights in respect of all materials including without limitation all current and future copyrights, patent, trademarks, rights in databases, inventions or trade secrets, know-how, rights in designs, integrated circuit, topographies, trade and business names, domain names, get up, arks and devices (whether such applications can be made) which are capable of being protected and/or enforced in Malaysia and/or any relevant country of the world, any brand names, trademarks, services, products, hardware and software shall remain vested in the party originating or which has acquired the same. For clarity purposes, all trademarks used on the App and/or the Services are the trademarks of MyMoney unless specified otherwise.

You acknowledge and agree that the Services and the App are protected by copyrights, trademarks, service marks, patents, or other proprietary rights and laws. All rights are expressly reserved.

You are only allowed to use the App and the Services as set out in the Terms and Conditions, and nothing on the App and/or the Services shall be construed as conferring any license or other transfer of rights to you of any intellectual property of other proprietary rights of MyMoney.


MyMoney reserves the right to impose any charges, fees or subscriptions (“Charges”) for the use of certain Services, if such Charges are required. Some Services may be chargeable as indicated on the App and in any accompanying Terms and Conditions.

MyMoney will charge a fee to MyMoney customers who Cash-Out of their wallet into their bank account of choice. The charges are as follows: (a) 2% of the Cash-Out amount, up to a maximum fee of RM2 for each Cash-Out request

The Charges will be paid by deducting from your account.

If any supply made under these Terms and Conditions is a taxable supply to which the applicable tax (including but not limited to the Malaysian Goods and Services Tax (“GST”) or Sales and Service Tax (“SST) would apply (“Applicable Tax”),then MyMoney reserves the right to levy the Applicable Tax at the prescribed rate and you agree to pay the amount of the Applicable Tax.

In accessing and using the App and/or Services, you shall be fully responsible and liable for all charges and payment due to your communications services provider to access the App and the Services including but not limited to telephone charges and internet/data charges

We are not liable for any fees raised by third parties including, but not limited to, card issuers or banks, for the usage of our Services. We reserve the right to decline acceptance of payment instruments, such as credit cards, debit cards or bank accounts, as funding methods at our sole discretion.


The App and the Service are provided on an “as is” and “as available” basis.

Except as expressly set out in these Terms & Conditions, all representations, conditions and warranties (whether express or implied, statutory or otherwise) including but not limited to the availability, accessibility, timeliness and uninterrupted use of the App and Service; sequence, accuracy, completeness, timeliness or the security of any data or information provided to you as part of the Service; any implied warranty of merchantability; any implied warranty of fitness for a particular purpose; any implied warranty of non-infringement; and any implied warranty arising out of the course of dealing, custom or usage of trade with respect to the Service provided by MyMoney are expressly negative and excluded. The representations, conditions and warranties set forth in this Agreement with respect to the Services and App are the only representations, conditions and warranties made by MyMoney and will not be enlarged or diminished without MyMoney’s prior written approval.

MyMoney’s Liability and Liability for service

MyMoney shall not be liable for any liability, loss, damages, cost and/or expenses (whether direct or indirect),or for loss of revenue, loss of business, loss of profits or any consequential or indirect loss whatsoever as a result of your use and/or misuse of the Service.

It is your sole responsibility to make all efforts to ensure your App is up to date. The Services and in particular, Charges are periodically updated and you should check the App and the Services regularly to ensure that you have the latest information. You should also ensure that you download the most up to date version of the App and the Services.

You acknowledge that MyMoney is unable to exercise control over the security or subject matter passing over the Telecommunication Provider’s Network, the App or via the Services, and MyMoney hereby excludes all liability of any kind for the transmission or reception of infringing any subject matter of whatever nature.

The App may contain links to websites, web pages operated by third parties and you agree that your use of each website, webpage and service is also subject to the terms and conditions, if any, contained within each website or webpage or attached to any products or services of these third parties. You shall comply with the said terms and conditions and fully indemnify and to hold MyMoney harmless from and against any claim resulting from your breach of any of the said terms and conditions.

MyMoney assumes no responsibility for and does not endorse unless expressly stated, created or published by third parties that is included in the App and the Services or which may be linked to and from the App.

The App and/or the Services may be used by you to link into other applications, websites, resources and/or networks worldwide. MyMoney accepts no responsibility for the services, and you agree to conform to the acceptable use policies of such websites, resources and/or networks.

Notwithstanding anything to the contrary contained herein, the maximum liability of MyMoney shall not exceed an amount equivalent to the aggregate sum of the Available Balance of your Account at the date on which your claim arises.

Exclusion of Liability

MyMoney shall not be liable for any special, indirect or consequential damages or any damages whatsoever, whether in an action of contract, negligence or other tortuous action, arising out of, or in connection with the performance of, or use of Services available on the App and in particular, but without limitation to the foregoing, MyMoney specifically excludes all liability whatsoever in respect of any loss arising as a result of:

  1. use which you make of the App and the Services, or reliance on Services, or any loss of any Services resulting from delays, non-deliveries, missed deliveries, or service interruptions; and
  2. defects that may exist for any costs, loss of profits, or consequential losses arising from your use of, or inability to use or access, or a failure, suspension or withdrawal of all or part of the App and the Services at any time.

All conditions or warranties that may be implied or incorporated into the Terms and Conditions by law, or otherwise are hereby expressly excluded to the extent permitted by law.

In the event that you are not satisfied with the Services provided through the App, you can choose to discontinue the Services.

MyMoney makes every effort to ensure the security of your communications. You are however advised that for reasons beyond our control, there is a risk that your communications may be unlawfully intercepted or accessed by those other than the intended recipient. For example, your communications may pass over third party networks which we have no control. The internet is not a secure environment. Unwanted programs or materials may be downloaded without your knowledge, which may give unauthorised persons access to your mobile phone and the information stored on your mobile phone. These programs may perform actions that you have not authorised, possibly without your knowledge.

You shall defend and pay all costs, damages, awards, fees (including any reasonable legal fees) and judgments awarded against MyMoney arising from the above claims, and shall provide MyMoney with notice of such claims, full authority to defend, compromise or settle such claims, and reasonable assistance necessary to defend such claims, at your sole expense.

Disputed Transactions

You are fully responsible for all products and services purchased when you make any payment through your Account or anytime when you authorize and Authenticate amounts to be deducted from your Account. You shall be fully responsible for ensuring that the transaction amount is correct.

In the event that you discover any error or discrepancy in your account, you must contact us within fourteen (14) days from the date of the disputed transaction, failing which you shall be deemed to have accepted the accuracy of your transaction.

In the event that it is revealed in the course of our investigation that the disputed transaction was indeed made in error by us, we will refund the disputed sum in the manner as stated in our Refund Policy.

You agree and consent to the use by MyMoney and/or its employees, personnel and advisors of any information related to you, the particulars of the transaction(s) or any designated account relating to the transaction(s) for the purpose of investigating any claim or dispute arising out of or in connection with the disputed transaction(s) and that this consent shall survive the termination of the Service and/or this Agreement. You further agree that in the event of a dispute or claim of any nature arising in respect of any transaction, the records of the transaction(s) generated by us shall be used as a reference and shall be the sole basis of settling the aforesaid dispute or claim.

Termination and Suspension

If we reasonably suspect that you may be engaging in any of the restricted activities as set out in Clause 4 above or may be in breach of any of the representations, warranties, Terms and Conditions, we may, without any liability to you, take the following action(s) as we deem necessary:

  1. report any suspicious or illegal activity to the relevant authorities;
  2. cancel or refuse any Transactions;
  3. suspend or close any Accounts or terminate this Agreement and/or the Services or part thereof provided to you;
  4. withhold/ forfeit/ withdraw any cash back/ monies/ reward which may release/ have released to you pursuant to any promotion campaigns/ activities/ refund process;
  5. apply, at our sole discretion, prevention and detection procedures and refuse the execution of Transactions; or
  6. take further steps as we, in our reasonable discretion, may deem necessary, including taking legal action against you.

The suspension of the Service with respect to a particular breach shall not in any prejudice or prevent MyMoney from exercising its right to terminate this Agreement and the Services with respect to the same breach.

Notwithstanding anything to the contrary, MyMoney may at any time, for any reason whatsoever and without any liability to you:

  1. suspend the Services or part thereof provided to you; and/or
  2. terminate this Agreement and/or the Services or part thereof provided to you, by giving written notice to you.

If MyMoney terminates or suspends the Service or any part thereof pursuant to Clause 13.1, MyMoney shall not be obliged to refund the Available Balance (if any) until and unless clearance has been obtained from the relevant authorities, if applicable.

If you do not log in to your Account for more than six (6) months, and there are no funds remaining in your Account, MyMoney may in its discretion treat your account as dormant and may suspend your Account. If your account is suspended, you should contact MyMoney’s customer support team to reactivate your Account. MyMoney will reactivate your Account at its sole discretion and subject to MyMoney’s prevailing policies and procedures.

In the event the Account and/or Service has been suspended and you request for reactivation of the same, MyMoney may at its absolute discretion reactivate the Account and/or Service subject to any requirements as may be determined by MyMoney. You agree that MyMoney shall not be liable to you in relation to any inability of yours to access your Account or the Services or any part thereof.

User is able to request for their account to be suspended or unsuspended by email [email protected] or in app request to the MyMoney customer service team. Further validation will be required to authenticate the user.

Termination of this Agreement for any reason shall not release You from any liability which, at the time of such termination, has already accrued to MyMoney or which is attributable to a period prior to such termination nor preclude MyMoney from pursuing any rights and remedies it may have hereunder or at law or in equity with respect to any breach of this Agreement.

Refund Policy

If you need a refund in respect of any fees or payments made towards the Service or any part thereof, please contact MyMoney at [email protected]. Subject to MyMoney’s determining to its satisfaction that your money was wrongly deducted from your Account for Payment by MyMoney due to (i) technical error of MyMoney where your attempted Transaction does not go through; (ii) services purchased in App was not made available, MyMoney may refund to your Account such money which was wrongly deducted.

Notwithstanding the above, you are only entitled to a refund if you have transacted for following Service:

  1. Cash In service;
  2. Payment

However, we shall not be responsible to settle any dispute that you may have with merchant for the purchase of goods and services using the Services. You shall be responsible to contact the respective merchants for a refund for products or services purchased from the merchants. We shall not liable any disputes that you may have with the Merchant and you hereby agree to pay us all Fees and Charges and the merchant for the value of the transaction, notwithstanding any dispute.

In the event you terminate the Service and you are entitled to a refund, the sum shall be credited to a different Account nominated by you. You shall provide to MyMoney all necessary information and documents for the purpose of refund upon request.

MyMoney reserves its right not to refund any disputed amount to you if MyMoney believe you acted in contrary to these Terms and Conditions.

In the event the Service or your Account is ceased, terminated or suspended by MyMoney due to fraudulent, illegal or unlawful transactions including but not limited to breaches of any law (including but not limited to the Financial Services Act 2013 and/or Anti-Money Laundering and Anti-Terrorism Financing Act 2001 (AMLATFA) or any regulation and/or guidelines made thereunder),you shall not be entitled to obtain any refund of the Available Balance whatsoever and it shall be lawful for MyMoney to retain for an indefinite period or release to the relevant authorities the Available Balance in accordance with applicable legislation, regulation and/or guidelines. You shall not be entitled to claim any form of compensation for any loss arising therefrom.


You hereby agree to fully indemnify and to hold MyMoney harmless from and against any claim brought by a third party resulting from the use of the App and the Services in respect of all losses, costs, actions, proceedings, claims, damages, expenses (including reasonable legal costs and expenses),or liabilities, whatsoever suffered, or incurred directly or indirectly by MyMoney in consequence of and/or in connection with the use of the App and the Services, and your breach of any of the Terms and Conditions.

Force Majeure

Without limiting the generality of any provision in these Terms and Conditions, MyMoney shall not be liable for any non-performance and/or delay in performance of its obligations herein (including but not limited to the non-availability and/or interruption in the Services) caused by Force Majeure.

Notwithstanding Clause 16.1 above, you shall remain liable to pay all fees and charges which are outstanding and/or due and payable to MyMoney.

Customer Service

You may address your queries or complaints in relation to the Service or App via email at [email protected] or by raising a request from the MyMoney app in the FAQ section.

If the reply to your query or complaint is not satisfactory to you, you may contact the following bodies:
Bank Negara Malaysia
Laman Informasi Nasihat dan Khidmat (LINK)
Ground Floor, D Block,
Jalan Dato’ Onn,
50480 Kuala Lumpur
Contact Centre (BNMTELELINK)
Tel : 1-300-88-5465
(Overseas: 603-2174-1717)
Fax: 603-2174-1515

Email: [email protected]
Ombudsman for Financial Services (664393P)
(formely known as Financial Mediation Bureau)
14th Floor, Main Block,
Menara Takaful Malaysia,
No. 4, Jalan Sultan Sulaiman,
50000 Kuala Lumpur.


Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia, and you hereby submit to the exclusive jurisdiction of the Malaysian courts.


Where any provision of, or the application of any provision of this Agreement is illegal or unenforceable or deemed to be illegal or unenforceable, the provision shall continue to apply with the necessary modification in order that the provision is legal, valid and enforceable provision. In the event that it is not possible to modify the relevant provision to make the provision legal, valid and enforceable, then such part of the provision which is illegal, invalid or unenforceable shall be severed but the remaining parts of the provision shall remain unaffected.


  1. No failure or delay on the part of MyMoney in exercising any rights or remedies under these Terms and Conditions at any time or for any period of time, nor any knowledge or acquiescence by MyMoney of any breach of any provision of these Terms and Conditions shall operate as or be deemed to be a waiver thereof nor shall a waiver by MyMoney of any breach constitute a continuing waiver in respect of any subsequent or continuing breach.
  2. Any waiver of any right or remedy of MyMoney under these Terms and Conditions shall only be valid and effective if it is agreed to by MyMoney in writing.


You acknowledge and agree that in entering into these Terms and Conditions you do not rely on, and shall have no remedy in respect of, any statement, representation, warranty or understanding (whether negligently or innocently made) of any person (whether party to the Terms and Conditions or not) other than as expressly set out in the Terms and Conditions as a warranty.


  1. You shall not assign or novate these Terms and Conditions without MyMoney’s prior written consent. The Account cannot be pledged or used in any manner by you as any form of security instrument for any purpose whatsoever.
  2. MyMoney may assign or novate these Terms and Conditions to any third party by written notice to you and you shall execute such documents as may be reasonably required to give effect to the assignment or novation.

Variation of Terms and Conditions

  1. MyMoney reserves the right to amend, modify, change, delete, add or vary the Terms and Conditions from time to time at their absolute and sole discretion. These amendments and variations may include, but not limited to changes in the fee and charges, product features and service offerings. MyMoney shall provide at least twenty one (21) calendar days notice of any such amendments, modifications, changes, deletion, addition or variation prior to the amendments or variations take effect.
  2. All notices by MyMoney in relation to variation of Terms and Conditions may be given by displaying on the screen upon access to the App and/or MyMoney website, via email, Facebook messenger or any other manner as MyMoney deems fit.
  3. In the event where MyMoney is of the view that immediate changes are necessary to safeguard the security of the Accounts and the Services, you acknowledge that the App may be automatically updated at MyMoney’s sole discretion without notice to you.
  4. You shall be deemed to have agreed and accepted such amendments or variations of Terms and Conditions without reservation if you continue to access and use MyMoney wallet and the App after the effective date of any such amendments or variations on the date specified in the notice, or where effective date is not specified, after a period of twenty one (21) calendar days upon notice is communicated via channels in accordance with Clause 18.6 (b).

Campaign Terms and Conditions

General Terms and Conditions

  1. ECode reserves the sole and absolute right to withdraw, amend, omit and/or vary any part or the whole of the terms and conditions of this Campaign without prior notice to the Customer and Customer shall be bound to observe, perform and comply with the terms and conditions herein and any amendments thereof.
  2. ECode’s decisions in any matter in relation to the Campaign shall be final and conclusive.
  3. Prize winners will ONLY be contacted by eCode via in-app notification. eCode will NOT contact the Customer or winners through telephone calls or any other communication channels, including but not limited to Whatsapp or SMS, for any purposes related to the Campaign.
  4. eCode will not ask for any banking details such as credit card/debit card number and bank transaction authorization code (TAC),MyMoney account password, PIN or one-time password (OTP) for the winners to claim the prize or for any reason whatsoever. Please do not share your banking details with anyone.
  5. In the event the Prize winners fail to comply with any terms and conditions of this Campaign, eCode reserves the right to forfeit the Prize, or select another winner.
  6. Unless otherwise stated, any cashback reward shall be given within three (3) days from the date of transaction.
  7. ECode shall not be liable for any claim by Customer or third-party claims or losses of any nature, including but not limited to, loss of profits, punitive, indirect, special, incidental, or consequential damages or for other damages and any related claims of any nature, including direct, indirect, third party, consequential or other damages resulting from or in connection with this Campaign.
  8. ECode shall not be liable for loss or damage to property or any personal injury or loss of life resulting from or in connection with this Campaign.
  9. Customer acknowledges and agrees that ECode reserves the rights to disqualify Customer’s participation of the Campaign or clawback any cashback to the Customer if
    (i) the Customer is found or suspected of tampering with the Campaign mechanics or the operation of the Campaign;
    (ii) the Customer is found or suspected of undertaking fraudulent activities or other activities harmful to the Campaign; or
    (iii) the Customer is in breach of its obligations or any terms and conditions of this Campaign. Notwithstanding the above, eCode reserves the right to reject any participation or the Customers at its sole and absolute discretion without assigning any reasons whatsoever.
  10. ECode does not take any responsibility in the event Customer is prevented from participating in the Campaign, as a result of certain technical restrictions or other limitations specific or force majeure which including but not limited to regulatory and/or government directive, act of God etc.
  11. Ecode disclaims any liability arising from the products or services purchased by the Customer from third party merchants.
  12. All photographs, personal information and names submitted in the Campaign, service marks, trade names, trademarks shall be the property of ECode.
  13. By participating in this Campaign, Customer has agreed to allow ECode, at its absolute discretion, to use Customer’s name, photographs, voice or video recordings and entries for publicity, advertising, trade or Campaign purposes in any media, without first obtaining any further consent nor making any payment whatsoever to the Customer.
  14. Except as expressly mentioned herein, ECode shall not be responsible for any expenses and cost including out-of-pocket expenses related to or as a consequence of participating in this Campaign.
  15. All prizes offered under this Campaign are not transferable for cash or in kind and shall be subject to availability of stock. eCode reserves the right to substitute and replace the prize offered with another prize of equal value or higher value as eCode deems fit.
  16. The content for the Campaign may be provided by a third party. ECode does not filter or edit such content. Customer acknowledges that ECode is under no obligation to censor the content or information provided. ECode disclaims all liability in relation to the content provided.
  17. In the event any of the provisions in these terms and conditions is invalid, illegal and unenforceable under any applicable law or by any reasons whatsoever, the legality and enforceability of the remaining provisions shall not be affected.
  18. No delay or indulgence by ECode in enforcing any terms or conditions herein shall constitute waiver by ECode of Customer’s breach of these terms and conditions.

Feature Terms and Conditions


This MyMoney Missions Feature (“Missions”) offered under the MyMoney Service is made available by MyMoney to you, subject to the MyMoney terms and conditions. You acknowledge that you have read and fully understood these terms and conditions. Your participation in the Missions, upon activation, constitutes unconditional acceptance to be bound by these terms and conditions as may be amended from time to time. In the event of a conflict or inconsistency between these terms and conditions and MyMoney terms and conditions, such inconsistency shall be resolved by giving precedence in the following decreasing order (i) these terms and conditions and (ii) MyMoney terms and conditions. Duration of Feature This MyMoney Missions Feature is made available from 31 January 2019 and shall continue to be available until further notice is issued by MyMoney. Any extension or discontinuation of this MyMoney Missions Feature shall be at the sole discretion of MyMoney. Eligibility This Feature is made available to all MyMoney users.

Feature Mechanics A) Joining MyMoney Missions

  1. MyMoney may from time to time at its discretion release missions (“Mission”) for you to participate.
  2. The participation in Missions is on a first come, first served basis and is limited to a fixed number of participants.
  3. Some Missions are limited to one-time participation per user, while some allow for multiple participations per user.
  4. You will need to opt in to a Mission to activate your participation. By participating in a Mission, you are deemed to agree to the terms and conditions of the respective Mission which may be found in the Mission briefs, as well as fulfill the respective Mission criteria in order to complete a particular Mission.
  5. Selected users will automatically be opted in to selected targeted Missions. Such targeted Missions are not transferable to other users.
  6. Each user can only have 4 activated Missions at any point in time.
  7. Users may only participate in a particular Mission once unless stated in the respective Mission’s terms and conditions.
  8. Users may, at any time, opt out from participating in any MyMoney Missions, including targeted Missions.

B) Completing MyMoney Missions

  1. Spending transactions will only be reflected in the MyMoney Missions tracker after at least 5 minutes of each transaction.
  2. Transactions will be accounted towards a mission only if that transaction would result in completing one (1) mission.
  3. If a transaction results in more than one missions being completed, only 1 mission would be accounted for based on the following order
    1. the mission with the highest reward
    2. if the rewards for missions are of the same amount, the mission with the earliest expiry period
    3. if the missions are of the same expiry period, the mission with the earliest participating date

    If a transaction does not result in completing any mission but contribute to the progress of a mission (ie. Cumulative spend missions),that transaction would only be accounted for the progress of only one mission based on the following order.

    1. the mission with the highest reward
    2. if the rewards for missions are of the same amount, the mission with the earliest expiry
    3. if the missions are of the same expiry, the mission with the earliest joining date

C) MyMoney Missions Rewards

  1. For each Mission that is completed, you will be rewarded with “MyMoney Coins” and/or cash rewards (“Mission Rewards”) in the MyMoney App which will be given to you as per the terms and conditions of the respective Mission. You may use MyMoney Coins earned to participate in other Missions.
  2. You are required to claim your reward upon completion of the Mission. MyMoney may forfeit any reward which is unclaimed at its discretion.
  3. MyMoney Coins used to participate in Missions are not refundable if a user fails or opts out from a Mission.
  4. If a Mission is not completed within the prescribed time limit, you will not be eligible to get the Mission Reward and your MyMoney Coins used to participate in such Mission will not be refunded.
  5. Mission Rewards are non-transferable and non-exchangeable
  6. MyMoney Coins cannot be exchanged for cash or e-money.